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Dell Delivery Idiocy
[ Mark Proctor ] 13:13, Saturday, 15 October 2005

Dell have a completely idiotic delivery process that makes it actually impossible to deliver something to the home user.

They attempted develiver on the 11th of October, while I was in Barcelona. My partner received the note on the 11th when she got home from work and phoned on the next working day during the morning to say I would be back thursday, they said no problem. They still attempted deliver on the 12th anyway, guess that's becuase it was sent out for delivery early in the morning, before she rang.

I also rang Thursday; they said that it's too late to get a delivery out today but would attempt delivery again on friday, however they could not deliver to a specific time so I had to wait in all day. Which wasn't a problem for me, I can wait another day.

End of friday I contacted Dell to say that the laptop has not arrived; they informed me that it was being sent back to Dell, which takes 2 days, as they do not attempt deliver more than twice, they will then re-attempt delivery next week with another 2 days delay; which is no good to me as I'm in Amsterdam - so who knows when I'm going to get the laptop :(

What I want to know is what stupid firm attempts delivery on the second day, before giving the buyer the chance to contact them and arrange a suitable day - and then refuses to deliver the item, once the owner does contact them (within 24hours of the first note). To top it off, knowing that lynx will not attempt a third delivery they still got me to wait in for an entire day!!!

Ok steam vented :)
---Update---
On trying to organise redelivery I have found that Dell do not do Saturday delivery - and this is a home delivery service? To organise redelivery takes several days as they now have to fit you in to the next available slot. So while I'm at home Monday and Tuesday of next week, Dell will not be able to deliver then - but lucky me, they can deliver that following thursday.

My advice is NEVER EVER buy from Dell when home deliver is required. Considering they charge £50 for deliver this is the worst delivery service I have EVER experience.


Comments

I am selling all my dell shares now. Shame on them.

Home delivery just often doesn't work for that reason.
Would be better to get a phone call from the local post office, and stroll own down with a smile on your face to get it.

--Michael, October 15, 2005 01:23 PM

Dell love to make things complicated.

UPS have a system whereby you can nominate a new delivery address after you've had one missed delivery at the original address, giving the number on the calling card.

Only problem is, Dell are the only company in the world that won't let them use this system. If you ask me, Dell should stick to building computers and let UPS get on with delivering them!

--Rob, February 10, 2006 04:44 PM

how long i must waitting for dell meli ??

--kris, September 2, 2006 11:27 AM

Dell is Horrible. Placed an order on 9/12 original "anticipated ship" date was 9/22. On 9/22 received an e-mail stating it was "Delayed" and new "anticipated ship" date was 9/29. On 9/29 received an e-mail saying it was further delayed to 10/20. Customer service is horrible one person told me it was a back order due to mother board, another due to processor another due to the case. All said it was for the entire XPS LINE. If this is true they have bad problems. I droped my shares today!!!

--Josh, October 2, 2006 11:39 PM

I ordered my Dell computer on Sept 18th. It is now Oct 11th. They estimate it will arrive on the 23rd of Oct. Over a month after I ordered it?

Dell sucks!

--V_RocKs, October 11, 2006 10:56 PM

Dell Production Woes:

I ordered two Optiplex units for my office on 2 Oct 06. They were "entered into the system" on 4 OCt 06 with a promised ship date of 12 Oct 06. When they did not arrive, e mails and calls to Dell Customer service were not answered. Someone finally did call baxk to say that some components were on back order. Very poor customer service, even from the individual that is charge of my account. I have bought over a dozen units from Dell in the past, and this has been the worst experience of my life. The big box stores are starting to look pretty good. Purchasers beware: Dell is slipping in their desire to service the cistomer.

--Kevin McCann, October 29, 2006 09:39 PM